Frequently asked questions

Short answers to the questions we are asked most often. For a full guide to using the store, see the Help page.

How much does delivery cost?

A flat €5.00 per order, waived once the value of the products reaches €50.00. The exact amount is shown at checkout before you submit your order. More detail on the Shipping & Delivery page.

When will my order arrive?

Orders are prepared and dispatched as quickly as possible. In any event, delivery takes place no later than thirty (30) days from the conclusion of the contract — that is the statutory maximum, not the usual time.

Which payment methods do you accept?

Payment by card on Viva.com’s secure hosted checkout, or cash on delivery. Your card details are never stored on our own servers.

Do prices include VAT?

Yes. All prices are shown in euros and include the applicable VAT. Delivery cost is calculated separately and shown before you submit your order.

Do you ship outside Greece?

We deliver to addresses in Greece. If you need delivery to another country, contact us before ordering so we can confirm whether it is possible and at what cost.

Are the parts genuine?

Our products come from five European manufacturers — Filtron, Japanparts, Meat&Doria, Kroon-Oil and RedLine — and are sold in their original packaging. They are aftermarket parts by those manufacturers: they do not carry the vehicle manufacturer’s own branding, but they are made to replace the corresponding original part. See them all on the Brands page.

How do I find the right part for my vehicle?

Either through vehicle search (year → make → model), or by typing a part number, an OEM code or a lubricant specification (for example “ACEA C3”) into the search bar. Step by step on the Help page.

What if the part does not fit?

If you are in any doubt, contact us before ordering — it is the easiest way to avoid buying the wrong thing. If the product has already been delivered, the 14-day right of withdrawal applies as long as the part has not been fitted or used; see the Returns & Withdrawal page.

Can I return a product?

Yes, under the statutory 14-day right of withdrawal, with some exceptions (for example lubricants and chemicals whose seal has been broken). The full details, the model withdrawal form and the 2-year legal guarantee are on the Returns & Withdrawal page.

How do I see my order?

If you were signed in, the order and its status appear on the My orders page. If you ordered as a guest, the order is not accessible online after the confirmation screen: keep your order number and contact us at info@pmfilters.gr or 2310 707095.

Do I need to create an account?

No, you can order as a guest. An account does give you order history, saved addresses and a favourites list.

I could not find my answer.

Email us at info@pmfilters.gr or call 2310 707095 (Monday–Friday 08:00–16:00, Saturday 08:00–14:00). See also the Contact page.